Frequently Asked Questions (FAQs)

Welcome to the Domingos Alves Herdeiros FAQ page. Below are answers to common questions regarding our sunflower oil products, bulk supply capabilities, export logistics, commercial terms, and quality assurance standards.

1. General & Business Operations

What type of products does Domingos Alves Herdeiros supply?

We specialize in European food-grade sunflower oils, including:

  • Refined Sunflower Oil (RBD): Ideal for deep frying, food manufacturing, and retail bottling.
  • High Oleic Sunflower Oil (HOSO): Premium heat-stable oil high in monounsaturated fats, extended shelf-life for industrial frying.
  • Crude Sunflower Oil (CSFO): Unrefined bulk oil intended for refining or industrial applications.
  • Cold-Pressed / Extra Virgin Sunflower Oil: Premium, nutrient-rich oil extracted via mechanical pressing.

Do you supply both bulk commercial orders and bottled retail products?

Yes. We cater to large-scale industrial buyers requiring bulk vessel/flexitank shipments, as well as importers and distributors looking for ready-to-sell PET bottles (1L, 3L, 5L) or private-label solutions.

2. Minimum Order Quantities (MOQ) & Commercial Terms

What is your Minimum Order Quantity (MOQ)?

Because we focus on commercial B2B supply:

  • Bulk Liquids (Flexitanks / Containers): Minimum order starts at one 20ft container (approx. 22,000–24,000 Liters).
  • IBCs / Drums: Minimum order is typically one full container load (FCL) equivalent or full truckload (FTL) for EU destinations.
  • Bottled PET Packaging: Minimum order starts at one 20ft/40ft container load or palletized truckload.

What Incoterms do you support?

We operate under standard Incoterms 2020:

  • EXW (Ex Works): Pickup from our designated facilities.
  • FOB (Free on Board): Loading and export clearance managed by us up to the origin port.
  • CIF / CFR (Cost, Insurance & Freight / Cost & Freight): Ocean freight managed to your destination port.
  • DDP (Delivered Duty Paid): Available for selected destination nodes within the European Union.

What are your standard payment terms?

We accept standard international B2B payment methods, including Bank Wire Transfer (T/T) and confirmed, irrevocable Letters of Credit (L/C at sight), depending on contract volume and buyer verification.

3. Packaging & Private Labeling

What bulk packaging options are available?

We offer flexible bulk liquid logistics tailored to your unloading facilities:

  • Flexitanks (20ft Containers): 22,000 – 24,000 Liters.
  • Intermediate Bulk Containers (IBCs): 1,000 Liter food-grade containers.
  • Steel / HDPE Drums: 200 Liter drums.

Do you offer Private Labeling (OEM) for bottled oil?

Yes. We provide complete contract packaging and private-labeling services. You can supply your brand design, and we will handle compliant labeling, PET bottling (1L, 3L, 5L), cartoning, and palletizing according to destination import regulations.

4. Quality Control & Certifications

How do you guarantee the quality of your oil?

Every production batch undergoes strict quality control testing in accredited laboratories. All shipments are accompanied by a Certificate of Analysis (CoA) detailing free fatty acid (FFA) levels, peroxide values, moisture content, and purity parameters.

Can we arrange a third-party inspection prior to loading?

Yes. Buyers are welcome to inspect shipments at the port of origin or production facility using independent third-party survey companies such as SGS, Bureau Veritas, or Intertek prior to dispatch.

5. Shipping, Delivery & Documentation

What shipping documents do you provide for export?

Standard export shipments include:

  • Commercial Invoice & Packing List
  • Clean On-Board Bill of Lading (B/L) or CMR
  • Certificate of Analysis (CoA)
  • Certificate of Origin (EUR.1 / COO)
  • Phytosanitary / Health Certificates (where applicable)

What are the average lead times for order fulfillment?

  • Order Preparation & Packaging: 5 to 10 business days upon order lock and contract confirmation.
  • EU Transit Time (Road/Short-Sea): 3 to 7 business days.
  • Ocean Freight Transit Time: 14 to 35 business days depending on the final port of destination.

6. How to Request a Quote

How can I get a custom wholesale quote for my order?

To receive a formal Proforma Quote, please submit your request through our Contact Page or send an email directly to sale@domingosalves.com with the following details:

  1. Product type & specification (Refined, High Oleic, Crude, etc.)
  2. Preferred packaging (Flexitank, IBC, 1L PET bottles, etc.)
  3. Required quantity (Metric Tons or Containers)
  4. Preferred Incoterm & Destination Port/Country